Hays Travel Reviews
(Rated by 8 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.3
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.2
- Customer Service4.7
- Price & Quality4.8
- Good Value4.3
- Return Policy5.0
Recent Customer Reviews (8)
Daniel Burris
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Anton Montano
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Francis Cox
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Jacob Ferguson
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Robert Merchant
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Susanne Koertig
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Mackenzie Kilvington
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Michael Cottrell
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Hays Travel Pricing
Holiday deposits
from £49pp
Payment Methods
Accepted Payment Options:
Prices for items on Haystravel.co.uk vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Hays Travel credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Hays Travel Pros & Cons
Pros
1
Customer Service: Hays Travel is known for its excellent customer service, with many reviewers praising the helpfulness and dedication of their travel consultants.
2
Value and Choice: The company offers excellent value and a wide range of travel options, including beach/resort holidays, city breaks, and cultural tours.
3
Physical Presence: With 470 high street branches across the UK, Hays Travel provides a tangible and accessible service for customers.
4
Awards and Recognition: Hays Travel has received several awards, including three gold British Travel Awards in 2023, and is a Which? Recommended Provider for beach/resort and family holidays.
5
Flexibility: The company offers homeworking options and a franchise program, providing flexibility for those who prefer more independent work arrangements.
CONS
1
Communication Issues: Some reviewers have experienced miscommunication regarding travel arrangements, leading to confusion and difficulties during their vacations.
2
Booking Changes: There have been reports of slower response times when making changes to itineraries, requiring multiple follow-ups.
3
Price Inflation: Some customers have reported being overcharged for certain travel packages, such as the Grand Tour of South America.
4
Limited Online Booking: Unlike many other travel agencies, Hays Travel does not offer online booking options, requiring customers to call or visit a physical branch to book a trip.
Hays Travel Features and Benefits
Features
UK's Largest Independent Travel Agency
Over 40 years of experience and 470 high street branches providing reliable and accessible service.
Customer Service
Known for excellent customer service with many reviewers praising the helpfulness and dedication of travel consultants.
Value and Choice
Offers excellent value and a wide range of travel options including beach/resort holidays, city breaks, and cultural tours.
High Street Branches
470 branches across the UK providing tangible and accessible service.
Awards and Recognition
Received several awards including three gold British Travel Awards in 2023 and is a Which? Recommended Provider for beach/resort and family holidays.
Unbeatable Value and Award-Winning Service
Offers excellent value, service, and choice in holidays across land and sea.
Wide Range of Travel Opportunities
Impartial advice and extensive range of travel opportunities from hundreds of suppliers due to independence.
Community Support
Each branch receives £500 annually to invest in local community, totaling over £208,000 in 2023 with focus on young people’s mental health.
Hays Travel Foundation
Established in 2015, has donated almost £1.5m to help young people in health, sport, arts, and education.
Travel Insurance
Tailored policies providing choice of cover levels with Covid Cover included as standard.
Hays Travel Card
Not connected to regular GBP account for safer use abroad and secure ATM withdrawals compared to cash or regular bank cards.
Financial Security
Fully ABTA, ATOL, and IATA bonded offering complete financial security.
Low Holiday Deposits
Deposits start from £49 per person.
Variety of Holiday Deals
Includes Jet2Holidays, Jet2CityBreaks, Last Minute Holidays, Family Late Deals, Interest Free Holidays, Pay Monthly Holidays, Low Deposit Holidays, Free Child Places Holidays, TUI Holidays, Sandals Holidays, Gold Medal, and easyJet holidays.
Business Travel Airfares
Access to UK’s largest airfares database with over 10 million combinations including bespoke fares.
14-Day Insurance Cooling-Off Period
Refund of premium within 14 days of receiving confirmation if cover does not meet requirements, provided no travel or claim made.